Message Routing with Artificial Intelligence

Advanced email management that can handle your most complex challenges.

Intelligent Email Automation

Deliver emails for the same domain to different mail servers or recipients based on highly customizable rule sets. This capability gives you full control over your company's email to redirect messages to the appropriate department or person, automate data entry by parsing email content into other programs or applications, or automatically add signatures for different marketing campaings based on time of day, and much more.

Reliable System

Message Routing with AI systems can include multiple nodes in geographically diverse locations for maximum efficiency and reliability.


Work with our email specialists to create simple or complex nested custom routing settings to achieve your email management objectives.

Additional Options

Improve security and compliance by using Message Routing with AI to encrypt or archive certain types of emails. Automate signatures for marketing campaigns or automate data entry using email parsing capabilities.

How Does Message Routing with AI Work?

Typically, incoming emails go through a spam filtering service, and all clean emails are sent to the mail server. Message routing with AI goes beyond spam filtering and lets you copy or redirect emails based on customized rules. The routing rules can be based on the sender, recipient, or many other advanced parameters. With intelligent message routing, an email can be sent to the original recipient and carbon copied to additional recipient(s), or it can be redirected to a completely different destination. Artificial intelligence may also be used to automate signatures for outgoing messages or automate data entry by parsing email information into other programs or applications.

Message Routing with Aritificial Intelligence Process Diagram

Benefits of Message Routing with Artificial Intelligence

Streamline your email and improve organizational efficiency.

Eliminate Confusion and Tedious Email Sorting

Message Routing is highly effective to organize large volumes of emails and keep track of what's important. Instead of having a complex structure of aliases and role-based accounts, your company can use Message Routing with AI to make sure the right emails get to the right people. Routing can also redirect automated emails or bouncebacks to prevent inbox clutter.

Automate data entry with Email Parsing

Parse information from specific emails and plug it into other applications and programs with API. Use Message Routing with AI to populate your CRM, spreadsheets, reports, and more.

Using Webservio's Message Routing with AI for email organization and data entry saves valuable time that would have otherwise been spent sorting messages and manually keying data. In addition, important messages are not be overlooked and data entry errors are reduced.

Simplify Oversight and Collaboration

Custom email filters can copy messages to managers or teams so that everyone is kept in the loop. In a busy organization, it's important for everyone to be on the same page with accurate information. Using role-based accounts or expecting everyone to remember who to CC is an inefficient method, sometimes resulting in overlooked messages or an embarassing situation when the wrong person is included in the message thread. Inbound and outbound emails can be copied to teams or managers and custom signatures can be added using a variety of conditions. Instead of having an inbox flooded with unnecessary emails from multiple accounts, you can quickly see what's important and keep abreast of various team projects.

Ensure Everyone is Using the Correct Signature at the Right Time

Are you preparing important email marketing campaigns? Make sure your campaigns have the biggest impact by applying custom signatures to your employees' outbound emails for the duration of the campaign. Signatures may be modified based on date, time of day, subject, recipient, and/or sender.

Message Routing with AI is a powerful tool that can change the way your company uses email.

Policy-Based Archiving & Encryption

Message Routing with AI can also be used to facilitate email security, compliance, and data management. Use Message Routing in conjunction with Message Archiving to ensure that copies of all or just specific types of messages are saved in a separate archive location. Choose whether you archive inbound and/or outbound emails. An email archive is invaluable for legal hold, eDiscovery, compliance, disaster recovery, and more. Using Message Routing rules to only archive important emails can significantly reduce the amount of space required, which in turn reduces cost and search time.

Encrypt specified messages and send them to a separate email system with more advanced security measures. You can also automatically encrypt outbound messages sent by your employees. Encryption reduces business risk and liability by protecting your clients, employees, and trade secrets.

Easy Configuration with Your Existing Network

There's no need to purchase new equipment or alter your existing network infrastructure to utilize Message Routing with AI. The Message Routing with AI service works with any type of mail server or network configuration. It can be used with your existing email security service, and complex configurations with multiple mail servers or domains are not a problem.

A Webservio consultant will work with you throughout the configuration process to coordinate with engineering. Our team will create the correct rulesets to achieve your company's email management objectives.

Is Message Routing with Artificial Intelligence right for you? Find out today!

Talk with a Consultant
Don't be boxed in by a solution that doesn't match your message routing requirements. Work with our expert technical consultants to explore your message routing options and determine the best fit for your company based on your particular goals.

Message Routing Rules

Webservio's email routing service is highly customizable. Each rule can include multiple parameters using AND/OR logic. The action is applied to messages that meet the criteria.

Basic Parameters

  • Email address of sender or recipient
  • Domain of sender or recipient
  • IP address of sending mail server
  • HELO of sending mail server
  • Date and time (specified or range)
  • Day of the week or month (specified or range)

Advanced Parameters

  • Email header information
  • Keywords in email subject
  • Keywords in email body
  • LDAP group of sender or recipient

Basic Actions

  • Copy email and send to other email address(es)
  • Redirect email to a different email address
  • Redirect email to a different mail server
  • Delete email

Advanced Actions

  • Modify email header
  • Copy email to an archive system
  • Encrypt email
  • Add disclaimer
  • Add email signature
  • Add or remove attachments
  • Parse email content and/or attributes into a file or script (can be used to interface with APIs of external systems)

Message Routing with Artificial Intelligence Features

Customized Routing Rules

Create custom email routing rules based on a variety of parameters. Multiple parameters can be applied for each rule. Rules may be nested to accommodate complex message routing needs.

Inbound and Outbound

Choose whether Message Routing is applied to inbound and/or outbound emails.

Duplicate or Redirect

Send a copy of the email to additional recipients or redirect the message to an entirely different email/mail server.

Email Parsing

Parse email content and/or attributes into a file or script that can be used to interface with API's of existing external programs or applications.

Email Encryption

SSL certificates available to ensure outbound emails are encrypted with TLS. More advanced encryption options are also available.


Emails can be copied to a separate archive system based on custom policies.

Multiple Routing System Nodes with Replication

Multiple routing systems in diverse geographical locations may be configured to provide maximum uptime and reliability.

Spam/Virus Protection

All inbound messages are scanned by SpamWeeder Premium email security or another filtering option. If you already utilize a cloud-based filtering system, it can be used instead.

Delivery Queue

If the recipient mail server is not available, messages will be queued and delivery retried on a set schedule.

Administrative Dashboard

Simple dedicated administrative interface to create users, rulesets, view log files in real time, and more. Keep your Message Routing with AI system more secure by allowing connections only from your business IP addresses.

Take the Next Step

Get started with Message Routing with Artificial Intelligence today by speaking with a consultant about your company's message routing goals.

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