Message Continuity Email continuity is a critical part of any business continuity plan that provides failover email service in the event that your primary mail server is unavailable.
Flexible and Secure
Webservio's Message Continuity service provides greater flexibility than options available with other providers. Our solution can work with your existing email security service, offers multiple ways for users to connect, includes TLS encryption, and can be incorporated into complex configurations with multiple mail servers and/or domains.
Maintain email communication if your mail server goes offline due to natural disaster, hardware failure, loss of power or internet connection, or any other reason.
Access, send, and receive emails during mail server downtime using your normal email address.
Your primary mail server receives a full message history when it comes back online.
Benefits of Message Continuity Overcome email server failures, stay on-task and protect your entire organization with Webservio's Message Continuity system.
Meet Deadlines and Maintain Productivity
Some of these outages last more than 24 hours. Having email continuity ensures server downtime will not bring your company's operations to a standstill.
Webservio’s Message Continuity has a "mini-archive" option that allows your users to access email history from a predetermined time frame. This rolling email archive ensures your employees can reference their recently received messages, so they have the information needed to continue operations as usual.
Safeguard the Good Reputation of Your Business
Without an email failover service, all emails sent to your organization would bounce back, leaving the senders confused and potentially causing you to lose important business opportunities.
Webservio offers scalable Message Continuity, allowing you to satisfy a critical component of your organization’s disaster recovery plan for an affordable cost. By using our Message Continuity service, your business correspondents will be unaware of any trouble with your mail server. Your business continuity and good reputation is maintained!
Minimize Risk and Liability for Your Company
Without continuous email access, deadlines get missed, orders cannot be processed, and vital communications are interrupted. Not only does downtime affect your day-to-day operations and workforce productivity, it also puts your organization’s reputation, financial performance, and, ultimately, business success at risk. Message Continuity allows you to mimimize risk and liability by ensuring your employees will always have the email access needed to close deals, communicate with clients, and comply with all policies and regulations.
Ensure a Speedy Resolution of Downtime Problems
This saves your organization time and money. With advance preparation and training, employees can already be familiarized with the Message Continuity system. Disaster recovery planning minimizes confusion and keeps your tech team from being overwhelmed with questions at a time when they are working hard to restore the primary mail service.
Message Continuity kicks in automatically no matter what time of day or night your mail server outage occurs. Once service to the primary mail server is restored, incoming messages and copies of all messages sent from Webservio's Message Continuity system are automatically routed back to your email server.
- When your network or email server fails, your company's emails are redirected to the Webservio Message Continuity system.
- The messages first pass through the SpamWeeder Premium filtering system and then to a Mail Bagging server.
- Copies of every message are also sent to mailboxes on an Email Continuity server. End-users can access their emails from anywhere in the world using a web-based email interface, or by using the email client on their desktop or mobile phone.
- When your company is using the Webservio Message Continuity system, messages you send will appear to come from your normal email address, and correspondents will not know the difference.
Message Continuity Highlights
Compatible With Your Current Configuration
Webservio's Message Continuity is compatible with any type of mail server and most network configurations. Whether you are using Microsoft Exchange, Sendmail, Postfix, Lotus, or some other mail server platform, messages will be seamlessly forwarded to your mail server from the Message Continuity system.
Message Continuity also works with your existing SaaS spam filtering solution or on-premise anti-spam device, such as Barraccuda or Ironport.
Helps Maintain Email Security
Our Message Continuity service includes SpamWeeder Premium filtering to ensure that blatant spam and emails with viruses do not make it to your employees' email continuity mailboxes. In addition to protecting users' security, filtering messages reduces the amount of space needed and ensures your primary mail server or gateway device is not flooded with a large volume of spam upon regaining connectivity.
If you are already using a hosted SaaS solution, you could continue using it in place of or in addition to SpamWeeder Premium. Message Continuity also works with your existing on-premise anti-spam device, such as Barraccuda or Ironport.
Reliable Systems with Built-in Failover
Emails redirected to Webservio's Message Continuity service pass through a hosted spam filtering system before proceeding to the Message Continuity system. This dual-location filtering system is highly reliable. Therefore, even if a critical event were to cause downtime of the Mail Bagging or Email Continuity servers, emails would be held in the filtering gateway.
For clients that require 99.999% uptime of their Message Continuity system, Webservio offers custom server configurations and SLAs along with support plan upgrade options.
Customizable to Fit the Way You Work
A "mini-archive" option allows you to have a set timeframe of email history available to reply to or reference recent messages as needed. Email continuity users can also import their contact list in vCard format to make using their temporary mailbox a seamless experience.
If your company needs Message Continuity for only a select group of users, we can do that too! All messages for the domain would pass through the SpamWeeder Premium filtering and be held in the Mail Bagging server until the primary mail server came back online. In addition, emails for the selected users would be copied to the Email Continuity server so that those employees could continue sending and receiving messages during downtime.
Message Continuity Features
The four Message Continuity gateway hostnames are added to your existing MX records so that failover happens automatically whenever your mail server is unavailable.
Webservio's Message Continuity service will automatically make delivery attempts to the primary mail server on a predetermined schedule. Your mail server will receive a full message history when it comes back online.
Manual Recovery Option
If you would like to ensure emails are sent to your primary mail server as soon as it comes back online, plans with control panel access allow you to override the automatic delivery cycle by triggering a flush of the mail queue.
Webservio's SpamWeeder Premium filtering service acts as the gateway for the Message Continuity system. It has four nodes in two different locations for maximized uptime.
Access Email from Anywhere
Employees can access the Message Continuity service from anywhere in the world and on multiple devices, including mobile and tablets. Methods of access include the webmail online portal, POP3 and IMAP.
Administrative Control Panel
Administrators will have access to the online Message Continuity portal to add or delete email continuity users. Many plans also provide access to the mail bagging control panel to view held messages and flush them for delivery to the primary mail server.
Inbound Email Filtering
Automatic Definition Updates
All of Webservio's email filtering services receive automatic definition updates for protection against the latest threats.
The administrative control panel for SpamWeeder Premium allows you to modify filtering levels, view the message quarantine, update the white/black lists, and adjust other settings as needed.
Emails can be sent from the Message Continuity system using TLS encryption. Additional encryption, DLP, and other email security features are available with the use of one of Webservio's outbound filtering options.
Select Group of Users
Webservio's Message Continuity solution allows you to pick and choose which users have email continuity. Meet a tight budget by only getting the service for employees that really need it.
Multiple Domains and/or Mail Servers
Message Continuity can work seamlessly in a wide variety of situations, including complex email structures with multiple domains, locations, and/or mail servers.
Mini-Archive Email History
The mini-archive option provides Message Continuity users with a history of incoming messages. You can choose the time period made available, limited only by the amount of disk space. Simply add more space to accommodate a longer time range or a higher email volume. You can also keep a mini-archive of all outbound messages when utilizing one of Webservio's outbound filtering options.
Email Security Options
Webservio's Message Continuity solution includes SpamWeeder Premium filtering for emails entering the failover service. However, you may opt to upgrade to one of Webservio's more advanced email security solutions. Alternately, if you already use a hosted SaaS email security service, you can continue utilizing it in conjunction with Webservio's Message Continuity.
Add Email Contacts
Message Continuity users can import their email contacts in vCard format to ensure they have all information needed to send and receive emails during downtime.
Add monitoring notifications to alert you when your mail server(s) is unreachable and when it recovers. Monitering alerts can be sent via email or text message.
Custom SLA and Support Plans
If your business requires maximized uptime, a dedicated support contact, or other specialized service, Webservio offers customized Service Level Agreements and Premium Support Plans.
Take the Next Step
Get started with Webservio's Message Continuity service today or let us connect you with a consultant if you have questions.